September 30, 2022
Basware, a leading provider of networked purchase-to-pay solutions, has announced a strategic partnership with Microsoft to enhance its customer support capabilities through the power of artificial intelligence (AI).
The collaboration aims to leverage Microsoft’s advanced AI technologies, such as Azure Cognitive Services and Azure Machine Learning, to develop intelligent customer support solutions. By harnessing AI, Basware aims to improve response times, provide more accurate resolutions, and ultimately enhance customer satisfaction.
“We are thrilled to partner with Microsoft to revolutionize our customer support,” said Nina Pärssinen, Vice President of Customer Success at Basware. “By combining our industry expertise with Microsoft’s cutting-edge AI capabilities, we will be able to provide our customers with even better support, helping them achieve their financial goals.”
– Nina Pärssinen, Vice President of Customer Success at Basware
By utilizing AI-powered chatbots, Basware will be able to deliver automated and personalized responses to customer queries, round the clock. This will not only reduce wait times but also free up Basware’s support staff for more complex inquiries requiring human assistance.
Moreover, the AI system will learn from each interaction, continually improving its ability to understand and resolve customer issues more efficiently. This iterative learning process will allow Basware to provide increasingly accurate and tailored solutions, ultimately driving customer success and loyalty.
The partnership with Microsoft reflects Basware’s commitment to staying at the forefront of technological advancements, ensuring its customers have access to the best-in-class solutions. By capitalizing on Microsoft’s expertise in AI, Basware is well-positioned to redefine the customer support experience and set new industry standards.
The implementation of AI in customer support reinforces Basware’s mission to empower organizations in optimizing their financial operations. By streamlining the support process and resolving issues swiftly, Basware aims to enable its customers to focus on their core business activities, enhancing overall productivity and profitability.
With the Basware and Microsoft collaboration already underway, customers can look forward to experiencing the enhanced customer support capabilities firsthand in the coming months.
“Through our partnership with Basware, we aim to transform the customer support landscape by harnessing the power of AI,” said Satya Nadella, CEO of Microsoft. “Together, we will empower Basware’s customers to navigate their financial operations more effectively and efficiently than ever before.”
– Satya Nadella, CEO of Microsoft
As AI continues to reshape various industries, Basware’s collaboration with Microsoft highlights the potential of AI-driven customer support. By leveraging technology to deliver personalized assistance and efficient problem-solving, Basware is taking a significant step toward revolutionizing the way organizations manage their financial processes.
Basware’s partnership with Microsoft will undoubtedly pave the way for future advancements in customer support, setting a benchmark for the industry and underscoring the transformative power of AI in delivering exceptional customer experiences.
For more information about Basware and its networked purchase-to-pay solutions, visit www.basware.com.